Frequently Asked Questions

You will receive a notification including your tracking number once your item has shipped 

Shipping rates are determined by weight, size, and destination. 

After entering your shipping address at checkout, you will be able to select from the different shipping options available at your location. 

The rates will vary depending on the speed and carrier that you choose. 

We welcome orders in almost all countries, as long as our current shipping carriers offer service there.

If UPS and/or FedEx delivers in your country, chances are we can ship there.

If you enter your address at checkout and click next, your shipping options will be displayed.

Laws vary by country, so it depends on your country's regulations. You
are responsible for paying any assessed customs fees upon receipt. We
are not responsible for any customs fees charged. 

Whoever receives the package is responsible for paying any applicable
duties or taxes on the received products, even if it is being shipped as
a gift! We cannot mark packages as gifts, and we will not falsify the
total value of the package to skirt customs fees.  

If you fail to pay the duties for your parcel and it is returned to us,
you will have the option for us to re-ship your package to you (and you
will pay for shipping again), or we can cancel your order and refund you
for the products less the original shipping amount paid and a restocking fee. 

We will reach out to you if your package is returned to us. 

Of course, we would love to make your idea come to life!

If you fill out the form on our Quote page , we will get back to you with a price and time frame as soon as we can.

By Live Chat: Look for the bubble icon at the bottom of your
screen. We're available 9:30am-12pm and 1pm-4:45pm ET. Outside of
business hours, you can still leave us a message.

By Email: info@backyardresin.com